Resident Management Application
How we partnered with ONE Creative to deliver a first-of-its-kind, award-winning platform redefining building safety and resident engagement.
When the Building Safety Act was introduced in 2022, it marked a fundamental shift in responsibility and accountability for landlords and property managers across the UK. ONE Creative recognised early that compliance alone wasn’t enough. To truly protect residents and support duty holders, the industry needed a smarter, more transparent, and more human digital approach.
Working in close partnership, we designed and delivered
ONE Engage
— a ‘Golden Thread’ resident engagement and building safety platform that sets a new benchmark for the sector. The result is a multiple award-winning solution that empowers residents, supports emergency services, and gives landlords confidence they are meeting their legal and ethical obligations.
Our Approach at a glance
Our impact at a glance
- Diversified ONE Creative’s service offering with a market-leading digital platform
- Delivered clear, transparent user journeys for residents, administrators, and stakeholders
Recognised with multiple industry awards, including:
- Product of the Year – ASCP Safety & Compliance Awards 2023
- Best Fire Safety Innovation – Housing Digital Innovation Awards 2023
- Innovation Award – Constructing Excellence West Midlands 2023
- Designed to support housing providers of all sizes, from local to national portfolios
- Built on a scalable architecture that supports continual innovation
“Realising our initial vision of Engage has been a great experience. The reception within the industry has been incredibly positive. Continued collaboration has allowed us to focus on our operational and commercial goals, confident that the platform will support our long-term strategy.”
Jason Whittall, Director, ONE Creative Environments
About One Engage
ONE Engage is a multiple award-winning platform focused on building safety, resident engagement, and Residential PEEPs. Designed to empower residents while providing transparency across all stakeholders, the platform enables real-time reporting and insight across properties and estates - ensuring critical information is always accessible when it matters most.
Key Functionality:
- Fire & Rescue Service dashboard with interactive mapping and live alerts (SignalR)
- Safety Concern Management with full traceability for all stakeholders
- Roles, permissions, and delegation via an intuitive access tree
- Configurable KPI dashboards
- Microsoft Azure-hosted infrastructure with failover for 24/7 availability
The Challenge
ONE Creative had never commissioned a custom software platform before. They needed a trusted local partner who could guide them through discovery, translate complex regulation into clear requirements, and deliver a solution that reflected their reputation for quality and innovation.
There was also an acute awareness that this platform would carry significant brand and industry responsibility. Failure wasn’t an option - the solution had to be robust, secure, intuitive, and future-proof.
The Solution
ONE Engage provides peace of mind for landlords navigating post-Building Safety Act responsibilities. Residents and Fire Authorities have secure, round-the-clock access to critical information, including building layouts and risk assessment data, ensuring emergency scenarios are fully supported.
The platform centralises resident communications, prioritises safety concerns for high-risk assets, and leverages data and analytics to support targeted intervention. It also enables the management of PCFRAs and RPEEPs in line with the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring ongoing compliance as regulation evolves.
Microsoft technologies used by One Engage
Built on Microsoft Azure, ONE Engage benefits from:
From our clients perspective
Director, ONE Creative Environments.
Key discoveries
“I have experience of previous software projects managed in more traditional process models.
Working more collaboratively opened my eyes to a more efficient way of developing custom software.
Focusing on users rather than functionality, helped us understand and lead requirements in a more pro-active way.”
The collaboration experience
“Well, it was a little stressful at the time but having to achieve a hard deadline certainly kept us all honest and focused!
There was some crunch development but we hit the deadline and it was a great feeling demonstrating Engage to potential customers and receiving great feedback for our hard work.”
Looking forward
“We’ve got some ambitious plans for Engage and have a number of enhancements lined up for the application.
Once the application is out there, we're looking forward to working with our stakeholders to ensure their customers have a great experience with the software. Most of all, we're looking forward to improving the well-being and safety measures in local communities.”
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